We are a satellite provider with a customer in Kandahar, Afghanistan in need of 4096 Kbps download and 768 Kbps upload with a 10:1 contention ratio and unlimited service for the period January 1, 2014 to May 31, 2014 and an option for June 1, 2014 - December 31, 2014. Additionally if we committed for the full year, January 1, 2014 to December 31, 2014 we would also like an annual price. Where is your ground station for Afghanistan? How do you conduct NOC to NOC support and coordination? Is you NOC 24 x 7 x 365? How much, if any, is the hardware and the related installation. Are there any other fees, besides the monthly service, such as freight, that are charged? To you have local support personnel in Kandahar? How do you prioritize VoIP, is the modem an iDirect? How long does it typically take from time of order to installation and being operational? Thank you in advance for providing this tomorrow, Thursday, if possible. Is the service Ka or Ku?
