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Trouble topping up

I recharged credit for my friend in Oline, and the amount was withdrawn, and the balance was reached to my friend in the Comoros in a program called ding-top au. The number that I filled in is 002694326532 / and the transaction number is 40926949. I contacted the ding company, and they said we will contact you. Perhaps the number has a problem, thank you, so is this number Useable or not, please help

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