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Seamless onboard connectivity has become a standard expectation for passengers at sea. They want to have the same level of internet service as they do at home, allowing them to make video calls, stream movies, and stay connected with their social networks and the global news. Ship operators can meet this demand by implementing Telenor Satellite’s XipLink wide-area network (WAN) optimization solution, which is specifically designed for satellite and wireless networks.

Greek company Marel Electronics was one of the first to trial XipLink in order to meet the high demand from passengers using the internet and web-based banking, payments, and loyalty card systems onboard their ships. They found that the available bandwidth was insufficient for the volume of traffic being generated, leading to congestion issues.

According to Jan Hetland, director of Telenor Satellite’s data services division, Marel Electronics’ clients are ideal candidates for XipLink due to its unique WAN optimization capabilities. XipLink sits between the modem and the firewall, optimizing traffic and caching sessions to free up bandwidth and improve the perceived speed of the service. With XipLink in place, systems no longer experience flatline issues, ensuring smooth operation of modems.

Marel Electronics’ passenger shipping clients have seen impressive results since implementing XipLink. Users onboard had the impression of using a land-based service due to the good speed and latency. The installation process was smooth, leading one client to order XipLink for their entire fleet of four big ferries. The feedback from clients and passengers has been overwhelmingly positive, with a 25% increase in onboard internet card sales.

Seamless onboard connectivity is now possible with Telenor Satellite’s XipLink solution. Ship operators can provide passengers with reliable internet access and a quality user experience, catering to their need for connectivity while at sea.

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