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Chattanooga, Tennessee has become a model for digital equity, offering free internet access to low-income families through its innovative programs. The local government, in collaboration with schools, the telecommunications company EPB, and nonprofits, has launched initiatives like “HCS EdConnect” and “Tech Goes Home” to ensure that everyone in the community has access to the digital world.

Through these programs, schools provide Chromebooks, tablets, and free training on smart technology and the internet to families. This has been especially beneficial for low-income families, who often struggle with affording internet services. The success of these programs has made Chattanooga a “trailblazer” in digital equity, according to the National Digital Inclusion Alliance.

However, not all counties in the region have achieved the same level of success. Nearby counties like Rhea or Bledsoe have not been as successful in providing equitable digital access. Tools like Microsoft’s digital equity dashboard have revealed the disparities in broadband speed and use among different areas.

One issue in promoting digital equity is the lack of awareness among families. Chheng Tang, a parent of three teenage students and one preteen, only learned about the free internet program through another family. Tang believes that more efforts should be made to inform families, especially those with limited English proficiency, about these initiatives.

The COVID-19 pandemic has shed a light on the importance of broadband capabilities, as digital learning and remote work became necessary. The government has made significant investments in expanding broadband access, and local communities have been working together to address the digital divide. The Affordable Connectivity Program and the Digital Equity Act are examples of these investments.

However, accurately measuring progress in bridging the digital divide is challenging. Data from government sources is often outdated, making it difficult to gauge internet accessibility and usage. Microsoft’s dashboard and the Consortium for School Networking’s newly released dashboard are valuable tools for communities to assess their situation and learn from successful models.

Digital equity advocates emphasize that improving internet access has tangible benefits for daily life, education, and economic activity. Many state efforts are underway to address digital equity through community plans and funding. The upcoming funding from the Digital Equity Act will further support these efforts, as communities receive grants to close digital gaps.

The challenge for states lies in sustaining these efforts beyond the initial investments. However, with the growing awareness of digital equity and the commitment of communities, progress is being made. Chattanooga serves as an example of what can be achieved when local governments, telecommunications companies, and nonprofits work together to ensure equitable digital access for all.

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