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If you are facing any telecommunication issues such as network coverage or the quality of service in Papua New Guinea, there are steps you can take to address these concerns. First, it is important to raise the issue with your service provider. Whether it is Telikom, Digicel, Vodafone, or any other Internet Service Provider (ISP), they should be the first point of contact for any complaints or issues you may have.

If your issue is not resolved by the service provider and you are not satisfied with their response, you can escalate your concerns to the regulator, the National Information and Communication Technology (NICTA). The NICTA can address complaints that are genuine and supported by evidence.

Some common issues with network coverage and service quality may be due to mobile operators not having enough equipment to cater to the growing number of users in the country, vandalism of equipment on sites, or power issues affecting the services. It is important to compile all your concerns and raise them with your service provider in a clear and concise manner.

It should be noted that Papua New Guinea law does not prevent any operator from entering the market. However, there are constraints in terms of radio frequency availability, which can determine the number of operators that can be accommodated. The type of operator interested in entering the market may also be a factor.

In conclusion, if you are experiencing telecommunication issues in Papua New Guinea, make sure to first raise the issue with your service provider. If the issue is not resolved to your satisfaction, you can then escalate your concerns to the NICTA.

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