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Telecom, Inc. is excited to announce the release of its new dual inbound and outbound services solution designed specifically for small and medium-sized businesses (SMBs). This comprehensive suite of contact center services aims to support SMBs in today’s economic landscape by providing them with a scalable workforce of highly trained agents.

The agents will be responsible for handling every stage of the buyer’s journey, ranging from outbound lead generation and appointment setting to post-sale customer service and technical support. By offering these services, Telecom aims to help SMBs achieve cost reduction without negatively impacting their bottom line.

As a company with over three decades of experience in helping businesses navigate economic cycles, Telecom recognizes the current need for business and customer service continuity while focusing on cost reduction. Their new outsourced telemarketing and customer service offerings are designed to meet this need by providing a cost-effective solution for SMBs.

Telecom’s outbound telemarketing services focus on high-quality lead generation. Their skilled agents utilize proven tactics to gather sales intelligence directly from decision-makers, which enables them to guide SMBs towards increased sales and revenue. Additionally, their dual inbound and outbound services solution ensures a seamless customer experience after the sale by providing customer service and technical support outsourcing options.

By outsourcing these functions, SMBs can optimize their budget without compromising on customer experience. Telecom’s advanced technology allows them to offer omni-channel capabilities for telephone, email, chat, and SMS, ensuring that customers can reach the company anytime they need assistance.

With the launch of the dual inbound and outbound services solution, Telecom aims to help SMBs maintain and even exceed their high standards for sales and support. By leveraging outsourcing as a means to save costs without jeopardizing customer experience, SMBs can continue to thrive in today’s challenging business environment.

Please note: This rewritten article is based solely on the given information and does not contain any additional facts.

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